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Cancellation/Return Policy

Refunds will only be issued on orders that have not been customized. There will be a 5% processing fee charged for all refunds.

Our gifts are custom made to order just for you, unfortunately, we can not accept any returns on our items.

If we make a mistake and your item arrives with the personalization incorrect, please let us know by contacting customer service at info@preppymonogrammedgifts.com or 334.649.2022.

If no personalization information is submitted in your order, we reserve the right to choose the most popular font for you.

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